Returns & Exchanges
At The Onion Store, we want you to love every layer of your outfit, but if you are not completely satisfied, we offer a 30-day window for hassle-free returns and exchanges. Items must be in their original condition with all tags attached to qualify for a full refund.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the unworn items back into their original packaging and include the printed return slip provided in the portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing