Frequently Asked Questions
Everything you need to know about shopping with The Onion Store.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
The Onion Store accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize our environmental footprint.